What You need to know before you buy anything
Our 10-Point Industry Leading Guarantees
- 1. Industry Leaders. We know you want to deal with someone you can trust. We have more than 40 years’ experience in the outdoor weather protection industry, use the latest technologies and are ahead of the latest trends. We pass all this knowledge onto you so you can make informed decisions when you buy.
- 2. Client Success: We enjoy building long term relationships with our clients by providing the right solutions to ensure our clients success. We want to see you back.
- 3. Relationships: We know if it was not for our customers and clients we would not be in business. So we go out of our way to make you feel like one of our family. You can always be assured of our best attention to your needs
- 4. Openness: We offer an accurate and transparent quote process. So, you know exactly what you are getting, at what price, before you give us the job. No hidden costs or extras. We won’t try and sign you up on the spot. We want you to be sure and relaxed with your purchase. No pushy sales techniques from our salespeople.
- 5. Honesty: We will always communicate openly and honestly with our clients and our staff to ensure you are in the loop with what is going on with your purchase.
- 6. Quality: we do not compromise on quality. We take pride in our work. We do things right the first time and do not hand over the job until we are fully satisfied it will exceed customer expectations
- 7. Delivery: We deliver what we say we will. No Broken Promises. You will receive the same high-quality finish as you see in our showroom. And if in the unlikely event you are not 100% satisfied, we will work hard to ensure the finished product is up to the standard you expect and have paid for.
- 8. Installation: Our installers are the best in the business. We should know we trained them! They have years of experience have a can-do attitude and are trustworthy and competent. No problem is too difficult or tricky which they cannot solve. And if they do not install your product to your 100% satisfaction, they will be straight around to make it right. No questions asked!
- 9. We respect and value our people. Our team’s knowledge and experience is the foundation of our success and the catalyst for excellent customer service
- 10. Safety: We treat health and safety as our highest priority and this in turn is passed onto our customers with quality products made with state-of-the-art machinery and attention to detail which comes with an eye on safety procedures.